Refund and Return Policy

Effective Date: December 6, 2024

At Rapidrapic, customer satisfaction is our top priority. We understand that sometimes things don’t work out as expected, so we aim to make the return and refund process as simple and clear as possible. This policy outlines the guidelines for returning products and obtaining refunds for purchases made from our website, https://rapidrapic.com.

1. General Return Eligibility

We accept returns within 30 days from the delivery date, provided the following conditions are met:

  • The product is in its original, unused condition.
  • The product is returned in its original packaging with all included accessories, manuals, and any other items that came with it.
  • The item is not marked as “final sale” or “clearance,” which are non-returnable.

Important Note: Items that have been used, altered, or damaged will not be accepted for return or refund. Rapidrapic reserves the right to refuse returns that do not meet the criteria outlined in this policy.

2. How to Initiate a Return

To start the return process, please follow these steps:

2.1 Contact Customer Support

  • Reach out to our customer service team by emailing info@rapidrapic.com or using the “Contact Us” form on our website. Please include your order number and reason for the return.
  • Our team will provide you with a return authorization number and instructions on how to return your product.

2.2 Return Shipping

  • Once you have received your return authorization number, carefully pack the item in its original packaging.
  • Ensure that the return authorization number is clearly visible on the return package.
  • Ship the package to the following address:

Return Address:
5524 Clark St,
Kansas City, Kansas (KS), 66106
Phone: (913) 287-2640

Note: You are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item sent by us. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item is protected during transit.

3. Refunds and Processing Time

3.1 Refund Eligibility

  • Refunds are issued only after the returned product has been inspected and approved by our returns department.
  • The refund amount will be credited to the original payment method used for the purchase.
  • Shipping fees paid at the time of purchase are non-refundable unless the return is due to an error on our part (e.g., a defective or incorrect item).

3.2 Processing Time

  • Once we receive your return, our team will inspect the item and process the refund within 5–7 business days.
  • The time it takes for the refund to appear in your account may vary depending on your payment provider. It can take anywhere from 5–10 business days after processing for the funds to be reflected in your account.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

5. Non-Returnable Items

Certain products are non-returnable or non-refundable, including but not limited to:

  • Items marked as “final sale” or “clearance.”
  • Customized or personalized products.
  • Gift cards.

6. Defective or Incorrect Items

If you receive a defective item or an incorrect item that differs from what you ordered, please contact our customer service team as soon as possible. We will provide you with return instructions and cover the cost of return shipping. In such cases, we will issue a full refund or send you a replacement product based on your preference.

Important: Please retain all original packaging and documentation, as these may be needed to process the return or replacement.

7. Damaged or Lost Items During Return Shipping

If your return is lost or damaged during transit, Rapidrapic cannot be held liable. We strongly recommend using a shipping carrier that offers tracking and insurance for valuable or fragile items.

8. Refunds for Gift Purchases

If you received an item as a gift and wish to return it, you will need the order number to initiate the return process. Refunds for gift returns will be issued as store credit or to the original purchaser, depending on the circumstances.

9. Contact Information

If you have any questions regarding our Refund and Return Policy or need assistance with a return, please do not hesitate to reach out to us:

Email: info@rapidrapic.com
Phone: (913) 287-2640
Address: 5524 Clark St, Kansas City, Kansas (KS), 66106

We are here to help and make sure that your shopping experience with Rapidrapic is smooth and satisfactory. Thank you for choosing us for your photography needs.